PRIVACY POLICY HOMER

  1. Introduction

Homer Home Services, S.L. (“HOMER“) undertakes to protect the privacy of all users of the website www.homer.es and our mobile applications (the “Platform“).

This privacy policy (the “Privacy Policy“) aims to inform about the way in which we obtain, protect and process any personal data to which HOMER may have access by any means.

  1. Who is responsible for the processing of your data?

Homer Home Services, S.L. is responsible for the processing of personal data, which implies that we are responsible for taking care of their privacy. We will use your personal data fairly, legal and transparent and in accordance with current data protection regulations.

Our data is as follows:

Address: Diego de Leon Street, 60, 3ºB, 28006

NIF: B88502380

Telephone: 653397641

Email: info@homer.es

  1. How do we obtain your data?

We obtain personal information about you each time you interact with us or use or provide services to you.; for example, when you use our Platform to place an order. We also observe how users use our Platform, because thanks to this we can improve our services and your experience as a customer.

We get information:

  • when you create an account with us or every time you change your settings;
  • when you place an order, as well as during the entire service process of the same (including payment);
  • when you contact us directly via email, telephone, by letter, message or through our chat function; and
  • every time you browse and use our Platform (both before and after you create an account with us).
  1. Data we collect about you

If the user is only browsing the web, HOMER does not collect any personal data.

If the user sends HOMER any form or registers on the web, This will collect the data indicated in the forms: name and email address (Required fields) and others that may be required. These data are used to process the request and contact the user for future notifications and commercial contacts..

When hiring a service on the web, the user must provide the following personal and mandatory data: Name, surnames, postal address, contact telephone number and email address. The user is then linked to the secure payment gateway Redsys, that collects credit card data, holder data and security number, through an authentication service 3D Secure Smartd. These data are collected and processed by the bank with which HOMER operates in the payment gateway, subject to its own privacy policy and legal conditions. These data are mandatory and if they are not provided, the purchase cannot be made..

In any case, It is forbidden to facilitate or publish your own or third party data that contains sensitive information related to identifiable persons on the web., for example: racial origin, religion, ideology, sexual orientation union membership; health data or related to criminal records.

In any case, the user agrees to provide certain information in relation to their personal data and to keep the data provided to HOMER updated. The user will respond, in any case, of the veracity of the data provided and of keeping them updated, HOMER reserves the right to exclude from the registered services any user who has provided false information, without prejudice to the other actions that proceed in Law.

As part of our commitment to the protection of our clients' data and, more in general, of those who visit our Platform; we want to be transparent about the types of data we will collect about you.

We also obtain information about your use of the Platform (Please visit our Cookies Policy for more information), as well as information about you from the messages you send through the Platform, or every time you contact us or make comments; this includes email, post mail, phone calls or chat function. Likewise, we obtain information about you when you contact service providers through the chat function of the Platform.

We collect technical information about your computer or mobile device, as your operating system, device type and connection, or the IP address from which you access our Platform.

Likewise, HOMER obtains technical information in relation to your use of our services through mobile devices; for example, telephone company, location data and operating data, as mobile payment modes, interaction with other sales technologies. Unless you have chosen to remain anonymous through your device and / or platform settings, We can obtain this information and use it automatically whenever you use our services through mobile devices using any HOMER mobile application., through your mobile browser or in any other way.

  1. Use of your data

By using the website and providing us with your personal information, completely voluntarily, The user explicitly accepts this Privacy Policy and gives his full consent for said information to be recorded in a file called "users" managed exclusively by HOMER and which will be used to send electronic communications. The data collected is stored under the confidentiality and legally established security measures and will not be transferred or shared with companies or entities outside the legal person responsible for the web..

Acceptance of the terms and conditions and privacy policy, linked to the use of any of HOMER's services, implies the express authorization by the user in favor of HOMER for the sending of commercial information to his address, mobile phone and email address. Said authorization includes the sending of commercial and advertising advertising related to the activities, HOMER products and services and portals related to this website, as well as third parties and their portals.

The user has the right to access the data provided, rectify them, cancel them or oppose the sending of communications, in accordance with the provisions of the Organic Law 3/2018 Protection of Personal Data and its implementing regulations. To do this, you only have to communicate it by email to the address info@homer.es including "Data Protection" in the subject and accompanying, in any case, a copy of your national identity document, passport or other valid document that identifies you.

Due to the very nature of the service and contents of the web, It is essential to be able to send commercial communications to registered users by email. Therefore, in the event of the cancellation of data provided for in the previous paragraph, This will automatically lead to the cessation and abandonment of the condition of registered user of HOMER..

We will only process the data that we obtain about you if there is a reason for it and if that reason is covered by the legislation on data protection.

We will be authorized to process your information in the following cases: if we need to process data about you to provide the requested service or to sign a contract; if we have your consent; if we have a justified reason to process your data; or if the legislation requires us to do so.

In those cases where we need it to provide the services requested by you or to sign a contract, we use your information to:

  • provide you with access to the corresponding sections of the Platform, as well as the management, development and control of its registration and use;
  • manage your registration as a client of HOMER services and requests, of any nature, to send us;
  • provide the requested services;
  • manage and develop the pre-contractual or contractual relationship formalized with you
  • to be able to make the corresponding charges; and
  • improving our services and products, sending service updates and keeping you promptly informed of all our news, offers and products similar to those contracted by you and that may be of interest to you
  • contact you whenever necessary in relation to our services; for example, to resolve issues that may arise with your order.
  • carry out corporate operations, such as mergers, sales, reorganizations, asset or business transfers, acquisitions, bankruptcy proceedings or similar events;
  • if you send comments and opinions in relation to the Platform and our services, We may use them on the Platform and in any activity or marketing and advertising material. In these cases, We will only indicate your name and the city in which you reside; and
  • in case you have agreed to receive notifications from us through our mobile application, We may send you notifications regarding the services you have requested and information about our services and our offers.. You can stop receiving notifications at any time by changing the preferences in the settings of your mobile device.

 

  1. Conservation of your data

We will limit ourselves to keeping your information strictly for the time necessary.

The information we obtain will be kept for the period necessary for the purposes set out in the previous section "Use of your data", in defense of the legitimate interests of HOMER or during the period expressly established by the applicable laws and regulations, such as data retention for regulatory purposes.

To establish the appropriate conservation periods, we will take into account, among others, the following factors:

  • our contractual obligations and our rights in relation to that data;
  • the legal obligations established in current legislation that oblige us to keep said information for a certain period of time;
  • the limitations established by the applicable laws;
  • our justified reasons for the treatment, without prejudice to our obligation to carry out the due proportionality analysis (We refer to the previous section "Use of your data");
  • the (possible) disputes; and
  • the guidelines issued by the competent authorities on data protection.

In any case, we will securely delete your information when we no longer need it for the purposes for which we obtained it.

 

  1. Disclosure of your Data

The information we obtain about you will be transferred to and stored on our servers.; these servers are in Godaddy.

HOMER has adopted the technical and organizational measures necessary to preserve and protect the user's personal information from unauthorized use and access., as well as its alteration, loss or misuse, taking into account the latest technological advances, the characteristics of the information stored and the risks to which it is exposed.

However, due to the nature of the information and associated technology, HOMER cannot ensure or guarantee the security of the user's personal information and expressly waives said obligation. If HOMER is aware of any security breach, will try to notify the user about it by email so that he can take the appropriate measures.

Your data will not be transferred to third parties without your express consent., unless we are legally required to do so. However, We collaborate with third-party service providers that may have access to your personal data only to provide the services that we have been able to contract, and that they will treat them in the name and on our behalf and, Thus, fulfilling our instructions. Specific, They will be communicated to the State Tax Administration Agency and to banks and financial entities for the collection of the service provided or product purchased, as well as those in charge of the treatment necessary for the execution of the agreement.

 

  1. Minors

Our services are aimed at people of legal age. In the event that some of our services are specifically directed to minors, HOMER will request the consent of parents or guardians for the collection of personal data or, in your case, for the automated processing of data as set out in current legislation. If the registered User is a minor, It is required that you have the prior consent of your parents or guardians before proceeding with the inclusion of your personal data in the web forms.

 

  1. Security

We have solid policies and the best technology to guarantee at all times that the information we obtain about you is properly protected.

We adopt the necessary measures aimed at protecting your information from any unauthorized access and / or against illegitimate treatments, lost, accidental damage or destruction.

If you choose a password to access certain sections of the Platform, Please note that you are solely responsible for keeping it secret. We recommend that you refrain from sharing your password information with other people.

Unfortunately, the transmission of information over the Internet is not secure when 100%. Although we take steps to protect your information, we cannot fully guarantee the security of the data transmitted to the Platform; These transmissions are at your own risk and responsibility.. Once we receive information from you, we will apply strict security procedures and measures to try to prevent any unauthorized access.

 

  1. Your rights

In accordance with the legislation on data protection, You have a series of rights in relation to the information we have about you. If you want to exercise any of these rights, We invite you to contact us through the contact information provided earlier in this document. If you want to know more about your rights, contact your data protection authority.

  • Right to be informed. You have the right to be clearly informed, transparent and easily understandable about how we use your information, as well as about your rights. Precisely for this reason we are informing you of all this through this policy.
  • Right of access. through an authentication service (if we are treating her). Thanks to this access you can, for example, check that we are using your information in a way that complies with the legislation on data protection. If you want to access the information we have about you, Contact us (see contact details).
  • Right of rectification. You have the right to have the information we hold about you corrected if it is inaccurate or incomplete.. You can ask us to rectify any errors in the information we hold about you simply by contacting us. (See contact details).
  • Right of erasure. It is also known as the "right to be forgotten" and, briefly said, is the right that allows you to request the deletion or elimination of the information we have about you, simply by contacting us (See contact details). This right is not absolute and can only be exercised in certain circumstances..
  • Right of limitation of treatment. You have the right to block or suppress any future use of your information. When these limitations to treatment exist, HOMER can continue to keep your data, but without giving them any use.
  • Right to data portability. You have the right to obtain your personal information in an accessible and transferable medium that allows you to reuse it for your own purposes and with different service providers. However, it is not a general right, and has exceptions. To know more, Contact us (See contact details).
  • Right to make complaints. You have the right to make appropriate complaints to your national data protection authority about the way we manage or process information about you.. (View Complaints)
  • Right to revoke your consent. If you have given HOMER your consent for any management related to your information (that is to say, if HOMER has processed your data based on your express authorization), you have the right to withdraw such consent at any time. You can do it simply by contacting us (See contact details). Please note that the revocation of consent will not imply that we have made an illegitimate use of your data during the time in which said consent has been apparent.
  • Right to object to treatment. You have the right to object to certain types of processing, including processing for direct marketing and profiling.
  1. Complaints

If our answer to any of your complaints does not seem correct to you, or if you believe that the treatment we give to your information is not in accordance with the legislation on data protection, You can make the corresponding complaint to the Spanish Agency for Data Protection (AEPD) using the following data:

  • Address: Spanish Agency for Data Protection, C / Jorge Juan, 6. 28001 – Madrid
  • Telephone: 901 100 099 – 912 663 517

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