Frequent questions (FAQ)

What is homer? - "About us"

Homer is an online platform and App whose mission is to put professionals in contact with users who require their services quickly and safely for specific cases or repeatedly over time., and thus make life easier for our clients. Our commitment is to adapt to the needs of families by offering specialized services, competitive prices and excellent job performance. Through just one Click, you can immediately have the most trusted professionals.

It will be the best way to organize your life and your time!

Who are the professionals of Homer?

At Homer we work every day to find the best professionals. Our Homer team are experts in cleaning and other services and they have all gone through a very rigorous screening process that includes a reference validation., experience in employment of each of the services as well as a domestic cleaning knowledge exam. You can breathe easy. Our Homers are totally trustworthy.

Can we trust the homers?

All Homers go through a strict selection process, validation of references and documents so that our clients are as safe as possible. Our goal is to get the best professionals for your safety and cleaning.

What kind of services does Homer offer?

Homer offers the following services:
 Waiter service
 Cleaning Service
 Iron Service

Where can i order a homer service?

At the moment we are only in Madrid. But we are working very hard to reach all of Spain.

What if no homer accepts my service?

Our Homers can accept or reject reservations depending on the day, The time, the price or place of service. If no Homer accepts your reservation, we recommend that you modify the search parameters.

When can I request my Homer service?

You can request the service you need two hours in advance. Book your service now!

Are all of Homer's professionals available??

Only those Homer professionals who can offer the selected service based on their date and time availability will be displayed. (according to your calendar).

How do I communicate with the professionals at Homer?

Once you have found the Homer professional who meets your needs, you must send a service request and once you accept the service, a chat will open so you can talk to him.. Any personal information that you include in the chat with Homer professionals will be visible to them. We recommend that you be discreet with the personal information that you share with others.

What if my homer doesn't come?

In the event that Homer's professional does not appear at your service, contact us and we will refund the full money for the service. info@homer.es

Can I cancel a Homer service?

You can cancel a Homer Service 12h before the completion of the task. If the term is less, cancellation may have an economic cost.

What are the payment options?

Credit and debit card, Visa y Master Card.

Can i pay in cash?

For your safety and that of Homer, payments are made easily with your credit card. No more cash.

How can I report a question about Homer?

To report any concerns to the Homer team for review, You can send an email to info@homer.es and provide the specific details of your question.